In the Last five years I have worked in private and government sector working on HP, Sun, IBM, Dell and Storage systems. As a field engineer my leadership and service support has been my history. Please review my resume and consider me for the position open. Thank you

 

KEVIN TROTTA

RESUME  & COVER

October 1,  2015

 

 

      Kevin Trotta 410-274-3722

441 Hidden Springs Dr. Durham NC, 27703 Ktrottalive@Gmail.Com

 

 

 

ObjectiveComputer Field Service Representative/Technical Support (march2013 to Present)

 

Experience:   AS OF DATE     Field Engineer for SMS (Systems Maintenance Services) Raleigh /RTP area servicing regional Customers such as EPA, IBM and Microsoft. Equipment serviced is HP, IBM, Netapp, Sun/Oracle, HITACHI and EMC.

 

Experience:Field Support/deployment technician for NSC technologies contracted to DOD / Cosc/HP. I am Laptop/Desktop Deployment Tech / Windows 7 Sweeper Support (June 2012 to September 16 2013). Working the North Capital Region at the Washington Navy Yard and Surrounding DOD Locations for Honeywell.

Functional Analysis 3 for AASKI Technology (2011 to June 2012).

Functioned As a Network Hardware Support for BRAC Aberdeen, Maryland

Update Connections and Labeling Using Microsoft Visio as Schematic Scheme

Custom Cable Installation from Server to End User Using Powered Hand Tools Such As

Powered Portable Band Saw, Torque and Hammer Drills and Testing Using

(Fluke Hand Held Testers) For Qualifying 1 Gigabit Data/Video Connections for DREN (C4isr) Labs

Responsible For Cable Ladder Rack Installs for Above and Below Computer Rooms and Work Areas

Hold Secret Security Clearance Presently Active from July 2011 to November 2014

 

Power Pro with ONFORCE

(February 2010 –Present)

 

Regional Support On-Call for Customer Support FOR Mid-Atlantic Region

Onsite Support with Laptop to Help With Router Installs (Cisco)

Kiosk Support Troubleshooting Network and Other Issues

Server Support in Baltimore Area for Down Servers (Hp, Dell, Sun and IBM)

Tape Library Support for Qualstar Tape Systems (Firmware and Maintenance)

Printer Upgrades and Unit Swaps with Onsite Testing For Proper Operation

Customer Support by Phone to Resolve Problem Issues

Onsite Maintenance for L700 Tape Drive Installing and Configuring Firmware

Emc Troubleshooting To Repair Cx700 and 500 Disk and Service Processors

 

Field Engineer Level Ii Park Place Intl. Inc. (8/2004-1/2010)

 

24 Hour Coverage of Customers for Mid-Atlantic Region

Repair and Troubleshoot Tape Libraries, Servers and Storage Array

Break Fix With 4-Hour Response

Customer Phone Support For After Hours and Weekends

Managed Parts Storage Locker for Baltimore

Worked With Level 3 Partners to Resolve Complex Server Issues

Installed In the Field Hp Server Mainframes Upgrades

Support for Customers Resolving Complex O/S Problems

Alert Service Trained On Fieldpoint Software

Install Phone Home Service on Servers and Storage Arrays

Firmware Updates in the Field for Routers and Peripherals

Used Technical Manual Onsite to Resolve Down Servers

Sungaurd Tech Onsite for Disaster Recovery for Contract Customers

Worked With Level 3 Support on Emc Symmetric Systems

Trained On IBM Ds4500 Disk Array for Local Hospital Support

Senior Field Engineer and Support for CEA 01/1995-7/2004 USA

24 Hour Coverage of Mid-Atlantic Region

Depot Repair to Component Level for Terminal Servers And

Handheld Computers and Monitors Repair For Meditech Systems

Assigned Engineer for Disaster Recovery Sites

Field Support for National Accounts

 

Senor Team Leader for A.O.  Smith (12/1993 – 12/1994) Auto Part Assembly

Team Leader for A. O. Smith /MOPAR Division

Fields Service Engineer for Data General 9/1989-8/1993 Md/VA/Dc

 

Associated Field Engineer for Baltimore Washington Metro Area

24-Hour Coverage for Local Hospitals and Government Sites

Secret Security Clearance with Background Check

Four-Hour Break Fix for All Customer Sites

 

Technical Support Documentation Distributor for Local Field Office in Md

Completed Training for AVIION and CLARIION Systems

System Integrator for PENTA Systems Intl (12/1981-7/1989)

Duties Included Interface Cable, Power Supply, Circuit Card Builds And

Break Fix for Legacy Computers Such As Paper Tape Punch Reader.

Installer on Customer Site and Computer Ixopo’s For USA

System Integration of Complex Data General Mainframes

 

Education

Patterson High School, Baltimore 1972-1976 Graduate

Lincoln Technical Inst. 1976-1977 Auto Mechanics Engines A/C

Essex Community College 1979-80 Math/Chemistry 20 Credits

Rets Electronic School 1984-1987 Digital Electronics

Training At OEM Equipment for Data General, Park Place and CDS for Storagetek

 

Certifications

Security+ Ce, A+ Certified Ce COMPTIA 10362763(Cisco) S&R technician certifidied

Dell Certified V7.0 Servers, Foundations Desktop and Portables

With On the Job Training For Hp, Compaq and Netapp

Tape Library Trained At Cds for L700 Tape Library at CDS

OEM training for sun fire 4100

 

 

 

 

Equipment

 

Hp/Compaq Servers and Storage

Sun Servers With On the Job Training

Dell Server and Disk/Tape Storage (Trained Online Certifications)

Data General AVIION and Eclipse and Mv (Trained At DGC)

Storage TEK Tape Libraries (Trained At Cds)

Qualstar Tape Storage

Overland /IBM Tape Storage

IBM 3494 Tape Libraries (Trained At Csi)

Emc Fiber Channel (CLARIION) and SYMMETRIX Systems

IBM Rs/6000 and As400 (Trained At Csi)

 

Software

Familiar with Microsoft Windows 95- 7&8.1

Microsoft Word, Excel, Visio and Outlook mail accounts

Familiar with Solaris, Aix and UNIX and Dg-UX

Remote Support Software (LOGMEIN) & (TeamViewer)

 

Career Interests

 

Training for Software Support in UNIX ,Red Hat and Solaris

Systems Integration and Configuration of Servers

R&D Training for Window System & Linux

 

References:

 

 

Gary Kite Co-Worker (Ppi) New Orleans, La 601-916-4315

John Farmington (Supervisor at HP) Charleston, SC 843-513-6648

John Hergenroder (Co-work CaCi) Havre de Grace, md 863-651-4092